david.armstrong (Customer) asked a question.
I am looking for more detail behind the dropReason values.
They seem to be either "Caller Link Failed" or "Receiver Link Failed"
How are those failures being determined?
How do we dig deeper to troubleshoot those?
@david.armstrong (Customer) We’re currently checking this internally with our team and will get back to you shortly with more details.
@david.armstrong (Customer) In Vocera Analytics, dropReason indicates which side of the call lost connectivity to the Voice Server: a) Caller Link Failed - Caller’s device lost connection (e.g., Wi-Fi drop or device offline) b) Receiver Link Failed- Receiver’s device lost connection under similar conditions. This is determined based on which endpoint stops communicating with the Voice Server unexpectedly, typically due to network interruptions or connectivity issues, rather than an intentional disconnect.
You can refer to the documentation here for more details: Vocera Analytics Administration Guide
We notice you have already raised a support case with us, and our Technical Support engineer will connect with you to provide further insights and assist with troubleshooting.
Please click ‘Select as Best’ below to mark the post as resolved.
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@david.armstrong (Customer) In Vocera Analytics, dropReason indicates which side of the call lost connectivity to the Voice Server: a) Caller Link Failed - Caller’s device lost connection (e.g., Wi-Fi drop or device offline) b) Receiver Link Failed- Receiver’s device lost connection under similar conditions. This is determined based on which endpoint stops communicating with the Voice Server unexpectedly, typically due to network interruptions or connectivity issues, rather than an intentional disconnect.
You can refer to the documentation here for more details: Vocera Analytics Administration Guide
We notice you have already raised a support case with us, and our Technical Support engineer will connect with you to provide further insights and assist with troubleshooting.
Please click ‘Select as Best’ below to mark the post as resolved.