• chytrananjappa (Medsurg and Neurotechnology Medical)

    @bskunkle (Customer)​ We appreciate you confirming that the troubleshooting steps have already been tried. As mentioned earlier, we have escalated this to our Support Engineering team, and we can see they are already in touch with you. They will assist you further in resolving the issue.

     

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  • chytrananjappa (Medsurg and Neurotechnology Medical)

    @bskunkle (Customer)​ We are checking internally on this and will get back to you shortly with more information.

  • chytrananjappa (Medsurg and Neurotechnology Medical)

    @bskunkle (Customer)​ We have escalated this to our Support Engineering team. One of our engineers will connect with you. In the meantime, below are a few general troubleshooting steps you can try:

    If Vocera says “doesn’t hear you” during login, it usually means no sound was picked up. This can happen if the badge or device isn’t close enough, not pointed toward your mouth, or there’s a problem with the microphone.

     

    Recommended Troubleshooting Steps:

    • Check badge placement – Make sure the badge is positioned 6–8 inches below your chin, angled toward your mouth.
    • Speak clearly after the prompt – Wait for the “Genie” prompt before speaking your login phrase.
    • Avoid background noise – Try to log in from a quieter environment.
    • Restart the badge or app – This can help clear temporary issues
    • For mobile users – Ensure microphone permissions are enabled in your device settings for the Vocera app.

     

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    • bskunkle (Customer)

      I have tried all the steps below. I'm wondering if the receiver/microphone is broken?

       

      [Edited by moderator to remove personal information for privacy]

  • chytrananjappa (Medsurg and Neurotechnology Medical)

    @bskunkle (Customer)​ We appreciate you confirming that the troubleshooting steps have already been tried. As mentioned earlier, we have escalated this to our Support Engineering team, and we can see they are already in touch with you. They will assist you further in resolving the issue.

     

    Please click 'Select as Best' below to mark this post as resolved.

    Selected as Best