Hello, just received some new "Sync" badges and one of them is stuck in a loop, "firmware updater" then downloading files, then restarting WLAN, and never completes update. How do we reset these new badges? Not seeing on troubleshooting website yet.
@bob.lockard (Client) If the Sync badge is stuck in a firmware update loop, we recommend restoring it to factory defaults. Here's a step-by-step guide [Restoring Factory Default Settings for Sync Badge] However, we are also escalating this to our engineering team for further review and resolution in case a deeper fix is needed.
Please click 'Select as Best' below to mark this post as resolved.
@bob.lockard (Client) If the Sync badge is stuck in a firmware update loop, we recommend restoring it to factory defaults. Here's a step-by-step guide [Restoring Factory Default Settings for Sync Badge] However, we are also escalating this to our engineering team for further review and resolution in case a deeper fix is needed.
Please click 'Select as Best' below to mark this post as resolved.
Hello, just received some new "Sync" badges and one of them is stuck in a loop, "firmware updater" then downloading files, then restarting WLAN, and never completes update. How do we reset these new badges? Not seeing on troubleshooting website yet.
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@bob.lockard (Client) If the Sync badge is stuck in a firmware update loop, we recommend restoring it to factory defaults. Here's a step-by-step guide [Restoring Factory Default Settings for Sync Badge] However, we are also escalating this to our engineering team for further review and resolution in case a deeper fix is needed.
Please click 'Select as Best' below to mark this post as resolved.