Hi @jbabuka (Ascension Technologies)​ I am going to ask our team about this, I am not familiar with why the app is asking for a registration key, can you confirm the device/product you are using?

I was able to find this information, but this is for pairing a bluetooth device like a headset Pairing a Bluetooth Device (vocera.com). I will follow up once I have more details to provide.

Hi @jbabuka (Ascension Technologies)​ just wanted to follow up on this after confirming with our team. If you are trying to pair it to your smartphone hosting Vina or VCS or Edge then you would need to refer to your smartphone manufacturer. If you are trying to pair it to a Vocera badge then you need to ensure your cochlea implant uses compatible bluetooth options.

Here is a help article that will let you know what bluetooth devices we support. Let me know if you have any other questions at all that we can help with.

I shared this info with the tech who is working with user. I will try to get an update if they need anything else

Thanks @jbabuka (Ascension Technologies)​ we are happy to help.