Why are offline users still showing up in Staff Assignment?

  • Jun 19, 2021
  • Knowledge

Title
Why are offline users still showing up in Staff Assignment?
URL Name
Why-are-offline-users-still-showing-up-in-Staff-Assignment
Summary
Validation Status
Validated for Customers
Article Number
000006160
Objective
The design reasons why offline users are not immediately removed from staff assignment view.
Environment
Vocera Voice Server (VS)
  • VS 4.x
  • VS 5.x
Additional Information
Answer
  • Staff Assignment view will display the staff who are current members of the staff assignment groups until they have logged out. 
    • Vocera doesn't log the users out immediately and kick them out from the groups when they go to lunch, on a break, or when their badges' run out of battery.
    • When the option "Remove User On Logout" is selected, users will be automatically removed from the groups upon log out. 
  • Users will be automatically logged out after a certain period off-network if Enable Auto-Logout Period is selected.
    • The option in available in VS admin console>System>Preference.
    • This feature is designed so that the users do not have to add themselves back into all the groups again when they go on a break or their badges accidentally dies. 
    • User-added image
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