kenneth.erickson (Client) a posé une question.
Is there a limit to the number of recipients of a Templated Message from Platform?
If so, it is number of individuals, number of groups or both?
- chytrananjappa (Medsurg and Neurotechnology Medical)
@kenneth.erickson (Client) We’re checking this internally with our team and will get back to you shortly with an update.
- chytrananjappa (Medsurg and Neurotechnology Medical)
@kenneth.erickson (Client) There is no fixed numerical cap on the number of recipients when sending a Templated Message to a group. All active members of the targeted group, department, or care team will receive the alert. However, sending to a large number of recipients increases server load and may result in delivery delays. If the template is configured for Open Recipient or Care Team Member, the sender can select one individual recipient.
For Templated Events configured through Rules, the recipient limits are different: Send Alert supports up to 200 recipients, while Send Mass Alert supports up to 1,200 recipients.
Please let us know if you have any further questions or need clarification. If your question has been answered, please click “Select as Best” below to mark the post as resolved.
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- chytrananjappa5021 Points
@kenneth.erickson (Client) There is no fixed numerical cap on the number of recipients when sending a Templated Message to a group. All active members of the targeted group, department, or care team will receive the alert. However, sending to a large number of recipients increases server load and may result in delivery delays. If the template is configured for Open Recipient or Care Team Member, the sender can select one individual recipient.
For Templated Events configured through Rules, the recipient limits are different: Send Alert supports up to 200 recipients, while Send Mass Alert supports up to 1,200 recipients.
Please let us know if you have any further questions or need clarification. If your question has been answered, please click “Select as Best” below to mark the post as resolved.