clyons2 (Customer) asked a question.
I received an email saying badge was OOW, same email shows badge is under warranty through 2028-01-02 :
Out-of-Warranty Items:
Qty Equipment Type Serial # / Date Code Warranty Expiration
1 V5000, Smartbadge, FGI SAJBB4GH53FAF0 2028-01-0
Out-of-Warranty Items:
Qty Equipment Type Serial # / Date Code Warranty Expiration
1 V5000, Smartbadge, FGI SAJBB4GH53FAF0 2028-01-0
From: Vocera Technical Support <vcsupport@stryker.com>
Sent: Wednesday, June 17, 2026 12:14 PM
To: Lyons, Chad E <CLyons2@ecommunity.com>
Subject: External: Case 00563165: Devices submitted for RMA are out of warranty [ thread::l1BBc6fpetif7HyAqW_FfDQ:: ]
Email is from an EXTERNAL source: Do not click on any links or attachments unless you are certain they are safe, required for business, and from a trusted source. If you believe this is a suspicious email, select the 'Report Message, Phishing' option from the menu.
RMA Update
@clyons2 (Customer) We can confirm that vcsupport@stryker.com is our official Vocera Technical Support email address, and the email you received is legitimate. The "Email is from an EXTERNAL source" message is generated by your organization's email security system and is not from Stryker Vocera. We also reviewed the warranty information. Your badge was covered under warranty; however, our records show that it has already been replaced under that warranty. Because a replacement has already been issued.
Our records show the replacement badge has the serial number SAJBXXXXXX14E6.
We understand the wording in the email may have been confusing, and we've shared this feedback with our internal team for review.
If you have any further questions, please let us know. If this answers your question, please click Select Best Answer to help close this post.