@john.norton4 (Customer) This behavior could be caused by a number of factors, such as the tutorial not being fully completed or dismissed, a configuration setting causing the tutorial to be displayed again, or a software/firmware issue preventing the onboarding state from being saved.
We can see that a support case has already been raised and is currently being investigated by our Technical Support team. They will continue working with you through the existing case to determine the root cause and provide further assistance.
Please click “Select as Best” below to mark the post as resolved.
@john.norton4 (Customer) Just checking in to see if your issue has been resolved. If so, please click “Select as Best” below to mark the post as resolved. If you still need assistance, feel free to let us know
Why does the V5000 tutorial screen keep showing even though I have viewed them already?
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@john.norton4 (Customer) This behavior could be caused by a number of factors, such as the tutorial not being fully completed or dismissed, a configuration setting causing the tutorial to be displayed again, or a software/firmware issue preventing the onboarding state from being saved.
We can see that a support case has already been raised and is currently being investigated by our Technical Support team. They will continue working with you through the existing case to determine the root cause and provide further assistance.
Please click “Select as Best” below to mark the post as resolved.
@john.norton4 (Customer) Just checking in to see if your issue has been resolved. If so, please click “Select as Best” below to mark the post as resolved. If you still need assistance, feel free to let us know