ralph.forshey (Customer) asked a question.
The badge in question is a V5000 Smartbadge with SN [XXXXXX]. It was reported with a button issue on 1/27/2026. The warranty end date is 1/20/2026. I am currently waiting for the badge to arrive from the field for testing.
Thank You
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@ralph.forshey (Customer) Stryker Vocera offers a two-week warranty grace period; any additional exceptions are reviewed on a case-by-case basis. We are escalating this to our Technical Support team for further clarity, and you will be contacted by our team. You may submit a return request here.
Please click ‘Select as Best’ below to mark the post as resolved.
@ralph.forshey (Customer) - Just checking in to see if this addressed your question. If so, you can click ‘Select as Best’ below to mark the post as resolved.
On 2/3/2026, I received a reply from Support Engineer, Customer Care, Stryker Medical that stated "There is a two-week grace period applicable to badge warranties." I take this to mean that I can submit an online RMA request up to two weeks (14) days from the badge's warranty expiration date without requiring additional assistance from the Styrker/Vocera support team. Do you concur?
The Stryker/Vocera support team issued RMA XXXX specifically for V500 Smartbadge xxxxxxxxxxF540 without any additional input from me. That was greatly appreciated!
That badge is currently en route to your XXX RMA facility by XXX with an ETA of 2/11/2026.
[Edited by moderator to remove confidential information]
@ralph.forshey (Customer) Thanks for the update. Closing this post on the community. We’re here to help if anything else comes up.
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@ralph.forshey (Customer) Stryker Vocera offers a two-week warranty grace period; any additional exceptions are reviewed on a case-by-case basis. We are escalating this to our Technical Support team for further clarity, and you will be contacted by our team. You may submit a return request here.
Please click ‘Select as Best’ below to mark the post as resolved.