melissa.murray-kline (Client) a posé une question.
I have a Vocera model V5000 that the button will not work. What is the process on set up an RMA to get switched out?
- chytrananjappa (Medsurg and Neurotechnology Medical)
@melissa.murray-kline (Client) (Customer) You can request a replacement by submitting an RMA on the Customer Portal here: https://vocera.stryker.com/s/product-returns We see that a support case has been raised and is currently in process, if you run into any issues, feel free to reply here and we’ll be happy to help.
If this answers your question, please click ‘Select as Best’ below to mark the post as resolved.
- chytrananjappa (Medsurg and Neurotechnology Medical)
@melissa.murray-kline (Client) - Just checking in to see if this answered your question. If it did, please click ‘Select as Best’ to mark the post as resolved.
- chytrananjappa (Medsurg and Neurotechnology Medical)
@melissa.murray-kline (Client) Thanks for the update. Based on the current support case details, a replacement isn’t available as the device is outside the warranty period. Our support team will follow up with you directly to review next steps. We’ll close this community post for now and continue the conversation through support.
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- chytrananjappa4156 Points
@melissa.murray-kline (Client) (Customer) You can request a replacement by submitting an RMA on the Customer Portal here: https://vocera.stryker.com/s/product-returns We see that a support case has been raised and is currently in process, if you run into any issues, feel free to reply here and we’ll be happy to help.
If this answers your question, please click ‘Select as Best’ below to mark the post as resolved.