kay.riepma (Client) a posé une question.
We keep having users accidentally double-tapping on the B3000n devices and sending panic broadcasts. This happens with multiple users multiple times a day. This is also a HIPAA issue because the person sending the broadcast will be discussing details of a patient, and the person receiving the call and anyone else near can hear everything. We don't use this feature anyways.
@kay.riepma (Client) The double-tap panic feature only works if a Panic/Emergency Broadcast group is configured. If your organization doesn’t use it, your admin can simply disable the panic feature in the Badge Configuration settings or remove the Panic group from the Vocera system. Once that’s done, double-tapping won’t trigger any broadcast. Hence, please check with your Vocera admin to have this disabled. If they run into any issues while updating the settings, you can raise a support case here and we’ll help.
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Could you supply more specific instructions on where to find this setting, please? Our admin is having trouble locating it.
[Personal details removed for confidentiality.]
@kay.riepma (Client) I will escalate this case to our Technical Support team, and they will contact you directly with the precise steps and guidance needed to locate the setting.
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@kay.riepma (Client) I will escalate this case to our Technical Support team, and they will contact you directly with the precise steps and guidance needed to locate the setting.