• chytrananjappa (Medsurg and Neurotechnology Medical)

    @rhoadsb2 (Cleveland Clinic)​ You can view group-related call information through the following reports in Analytics:

    1. Group Interruptions – (Interruptions > Group Interruptions) to see any call or workflow interruptions for that group.
    2. Group Activity Report or Group Usage – (Directory > Group Activity Report / Group Usage) to view overall group activity and usage metrics.
    3. For detailed call data, you can also run the Outgoing Calls Detail report and export it to a CSV file. Once exported, filter the data by the specific group name to see only those calls.

     

    If this answers your question, please click ‘Select as Best’ below to mark the post as resolved.

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  • chytrananjappa (Medsurg and Neurotechnology Medical)

    @rhoadsb2 (Cleveland Clinic)​ You can view group-related call information through the following reports in Analytics:

    1. Group Interruptions – (Interruptions > Group Interruptions) to see any call or workflow interruptions for that group.
    2. Group Activity Report or Group Usage – (Directory > Group Activity Report / Group Usage) to view overall group activity and usage metrics.
    3. For detailed call data, you can also run the Outgoing Calls Detail report and export it to a CSV file. Once exported, filter the data by the specific group name to see only those calls.

     

    If this answers your question, please click ‘Select as Best’ below to mark the post as resolved.

    Agrandir la publication
    Sélectionnée comme meilleure