Hello, I have a Vocera badge B3000n that continues to disconnect from network. Will constantly search for network. We have 50+ badges in this facility that do not disconnect, so I don't think it is coverage in our wireless network.
I have reset this device several times, and ran it through the Vocera deployment configurator we use to configure and deploy new badges onto our network. Any troubleshooting advice would be appreciated, as this badge is no longer supported under warranty.
@casey.ripley (Redding Rancheria) - Please follow the below steps to diagnose and resolve the issue with your badge.
Perform a Factory Reset- If you have not done this yet, we recommend following the detailed instructions provided [here] Please note that you will need to log in to the portal to access the document.
Run a Quick Test- Follow the steps outlined in the document here [Running a Quick Test]
If the issue persists after these steps, please submit a technical support ticket [here], and one of our Technical Engineers will contact you to assist with resolving the issue
Please click 'Select as Best' below this post so we can mark it as resolved
@casey.ripley (Redding Rancheria) - Please follow the below steps to diagnose and resolve the issue with your badge.
Perform a Factory Reset- If you have not done this yet, we recommend following the detailed instructions provided [here] Please note that you will need to log in to the portal to access the document.
Run a Quick Test- Follow the steps outlined in the document here [Running a Quick Test]
If the issue persists after these steps, please submit a technical support ticket [here], and one of our Technical Engineers will contact you to assist with resolving the issue
Please click 'Select as Best' below this post so we can mark it as resolved
Hello, I have a Vocera badge B3000n that continues to disconnect from network. Will constantly search for network. We have 50+ badges in this facility that do not disconnect, so I don't think it is coverage in our wireless network.
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@casey.ripley (Redding Rancheria) - Please follow the below steps to diagnose and resolve the issue with your badge.
If the issue persists after these steps, please submit a technical support ticket [here], and one of our Technical Engineers will contact you to assist with resolving the issue
Please click 'Select as Best' below this post so we can mark it as resolved