Good morning, I spoke to someone the other day on the phone regarding, adding our new voceras to our group. When I try to do this it keeps saying - Cannot create device - it says device with that Mac address already exists
@megan.horrobin (Client) - Good Morning. Apologies for the delay. The error message indicates that the MAC address is already registered in the system. You can search for the MAC address in the Vocera Administration Console to check where it's assigned. If found, it can be removed or updated in the existing device before adding a new one.
If you don’t have access to the Vocera Administration Console, please reach out to your System Administrator for assistance. Let us know if you need any further help!
@megan.horrobin (Client) - Good Morning. Apologies for the delay. The error message indicates that the MAC address is already registered in the system. You can search for the MAC address in the Vocera Administration Console to check where it's assigned. If found, it can be removed or updated in the existing device before adding a new one.
If you don’t have access to the Vocera Administration Console, please reach out to your System Administrator for assistance. Let us know if you need any further help!
Good morning, I spoke to someone the other day on the phone regarding, adding our new voceras to our group. When I try to do this it keeps saying - Cannot create device - it says device with that Mac address already exists
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@megan.horrobin (Client) - Good Morning. Apologies for the delay. The error message indicates that the MAC address is already registered in the system. You can search for the MAC address in the Vocera Administration Console to check where it's assigned. If found, it can be removed or updated in the existing device before adding a new one.
If you don’t have access to the Vocera Administration Console, please reach out to your System Administrator for assistance. Let us know if you need any further help!