dtorres3 (Customer) asked a question.

We have a new V5000 model badge in our environment. How do we set this badge in the badge configuration utility?

We have the gen5 folder in the directory but noticed that the bin file is empty. The badge will not configure. It is stuck in installing firmware, no network


  • chytrananjappa (Medsurg and Neurotechnology Medical)

    @dtorres3 (Customer)​ - We notice that you are in touch with our technical support team. We are actively investigating the root cause and working on a resolution. Looking forward to any insights once resolved. Meanwhile, we are sharing the document [Vocera Device Configuration Guide] which might be helpful and handy.

    Selected as Best
  • chytrananjappa (Medsurg and Neurotechnology Medical)

    @dtorres3 (Customer)​ - We are checking on this. Please allow us some time, and we will get back to you soon.

  • chytrananjappa (Medsurg and Neurotechnology Medical)

    @dtorres3 (Customer)​ - We notice that you are in touch with our technical support team. We are actively investigating the root cause and working on a resolution. Looking forward to any insights once resolved. Meanwhile, we are sharing the document [Vocera Device Configuration Guide] which might be helpful and handy.

    Selected as Best