marco.vazquez (Customer) asked a question.
Round Robin vs Sequential
What is the difference between Round Robin Vs. Sequential?
- mhauslendale (MedSurg and Neurotechnology)
Hi @marco.vazquez (Customer) great question!
Round robin distribution should be enabled if you want call distribution to be evenly distributed. So for example, if a member just answered a call, they will bump down to the bottom of the queue and reached out to last to allow other members a chance to answer.
Sequential distribution will follow the path of members the in the order they are listed out, so for example the first member will always be initiated first if they are available, and their backup will only be contacted if the first member does not answer.
You can read over this document to see more context. Let me know if you have any other questions on this.
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- chytrananjappa4156 Points
Hi @marco.vazquez (Customer) great question!
Round robin distribution should be enabled if you want call distribution to be evenly distributed. So for example, if a member just answered a call, they will bump down to the bottom of the queue and reached out to last to allow other members a chance to answer.
Sequential distribution will follow the path of members the in the order they are listed out, so for example the first member will always be initiated first if they are available, and their backup will only be contacted if the first member does not answer.
You can read over this document to see more context. Let me know if you have any other questions on this.