• mhauslendale (MedSurg and Neurotechnology)

    @emujica (Customer)​ I checked with our team and we do have upgrade options available, can you submit a case and our team can help. Just tell them your current version when you write in. Let us know if there is anything else we can assist with at all.

    Selected as Best

  • mhauslendale (MedSurg and Neurotechnology)

    Hi there, we are happy to help, can you advise what product you have currently and the version?

    • emujica (Customer)

      HI,

      We currently have VMP version 5.7.

      Thanks

       

  • mhauslendale (MedSurg and Neurotechnology)

    @emujica (Customer)​ I checked with our team and we do have upgrade options available, can you submit a case and our team can help. Just tell them your current version when you write in. Let us know if there is anything else we can assist with at all.

    Selected as Best

    • emujica (Customer)

      HI,

      I already called the tech support number and they opened this case for this. I don’t understand what you mean by submitting a case.

      • mhauslendale (MedSurg and Neurotechnology)

        I do see last night that the engineer sent you the download instructions and file on your case, did you not receive this email? If so, I can reach out to the team to have them contact you to update your details.