• mhauslendale (MedSurg and Neurotechnology)

    Michael,

     

    Thanks for responding I was actually able to get a response from one of our team members on how to resolve this.

     

    Vocera best practice is for every user to be assigned to a Sub-Department type group nested under a Department group. An Ordinary group type does not affect departmental membership even when that Ordinary group is nested under a Department or Sub-Department group.

     

    To resolve the issue make sure that every User profile showing as Department Not Assigned is a member of a Sub-Department under a Department. The Department tab in the User profile can assist in verifying that a user belongs to at least one department.

     

    Let me know if this helps.

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  • mhauslendale (MedSurg and Neurotechnology)

    I do see you have reached out to have a session with one of our engineers, were they able to help you with this?

  • michaeldiamante (Customer)

    No - I was trying to find it on my own, but I have not much luck. I could open up a case, but I already have a case # 00480561 that I really need help me in. This would help me, but priority is the case number.

     

  • mhauslendale (MedSurg and Neurotechnology)

    Michael,

     

    Thanks for responding I was actually able to get a response from one of our team members on how to resolve this.

     

    Vocera best practice is for every user to be assigned to a Sub-Department type group nested under a Department group. An Ordinary group type does not affect departmental membership even when that Ordinary group is nested under a Department or Sub-Department group.

     

    To resolve the issue make sure that every User profile showing as Department Not Assigned is a member of a Sub-Department under a Department. The Department tab in the User profile can assist in verifying that a user belongs to at least one department.

     

    Let me know if this helps.

    Expand Post
    Selected as Best