Read over our FAQs or if you require immediate assistance please contact us below
Introduction to Ease
Patient and Family Resources
Tip Sheets for Clinicians
Case Studies for Clinicians
User Guides and Articles
How does Ease work?
At hospitals that support using Ease to communicate with patients, caregivers, and family members, they can download the app for free from either the Apple App Store or Google Play Store to their mobile device. Once the patient or caregiver has completed a short registration process, a secure connection is established, and they will soon begin receiving updates from the healthcare provider.
I cannot find Ease in the App Store
Search "Ease applications," scroll down, and look for the Ease icon. If the application is still not found in the App Store, the phone may be too old to support the Ease app.
When will the invited friends and family receive the text invitation?
After the medical provider scans the Patient/Consenting Authority's phone at the hospital during registration, invited family and friends will receive an SMS text message inviting them to join Ease.
Can someone not in my contacts be added to receive updates?
Yes. Click at the top of the invite screen where the names appear and manually enter the phone number of the person you would like to receive Ease updates.
How come I cannot invite friends and family on an iPad or iPod?
To invite other family members to receive updates, you need a phone that has text messaging enabled.
Can I share the access code sent to me with someone else?
No. Each access code sent to a selected recipient must match that recipient's phone number to connect to the Ease session. Access codes cannot be shared.
Is the Ease app safe?
Vocera Ease uses 256-bit encryption to protect all communications transferred over the internet. This is the same level of security that banks and credit card companies use to safeguard information. Vocera Ease also complies with HIPAA and HITECH regulations to help keep protected health information secure.
How is the safety of Vocera Ease audited?
Vocera Ease conforms to the HITRUST CSF standard and is audited annually by independent third-party auditors covering Security, Availability, Confidentiality, and Privacy. Hundreds of thousands of security risk assessments are performed to help ensure your data and privacy remain protected.
Is anything saved on my device?
No. All texts, photos, and videos disappear after 60 seconds of viewing them. Nothing is saved on your device.
What if I get disconnected?
If you get disconnected, check your network or data connection. The app will automatically reconnect once an internet connection is available. You can also close and reopen the app.
If you delete the Ease application while disconnected, you will need to reconnect using the original access code received by text before receiving updates again.
What happens if I miss an update?
Vocera Ease depends on an internet or data connection. If your device is in an area with poor reception, updates may be delayed. Once reconnected, you will receive any updates that were sent while you were offline.
Who will send the updates?
The hospital will designate a clinical staff member to keep patients and loved ones updated throughout a hospital stay or procedure.
Is communication two-way?
Vocera Ease provides one-way communication from the clinician to loved ones. Recipients can respond by sending emojis to show their appreciation.
Are the messages sent stored somewhere?
All Vocera Ease messages are either saved on a secure HIPAA-compliant server or deleted at the hospital facility's discretion.
Can I change the types of updates I receive once it has started?
No. Once the session has started, all settings are locked and cannot be changed.
