Smart Care Customer Portal Guide
Getting started with the Customer Portal
Explore articles and video walkthroughs that teach you how to navigate the portal, complete common tasks, and make the most of every feature.
Search
Learn how to search by keyword, apply filters and quickly find documentation, knowledge articles, videos and product resources.
Find content faster →Community
Ask questions, collaborate with peers and discover trusted answers shared by Smart Care experts and other customers.
Join the community →Case submission
Learn how to create support cases, upload files, communicate with Technical Support and monitor case progress.
Submit and track cases →Returns and warranty
Request product returns, submit warranty claims and check the status of your return and warranty requests.
Manage returns & warranties →Account and settings
Update your profile, manage notification preferences and customize your Customer Portal experience.
Manage your account →Featured Resources
Find everything you need to get the most from the Smart Care Customer Portal, including product information, training, videos, alerts and customer resources.
Product Hub
Explore product-specific resources including documentation, release notes, knowledge articles and videos, all organized to help you quickly find what you need.
Technical Alerts
Stay informed with easy access to Technical Support Alerts, Customer Bulletins and Critical Updates, all in one place for quick reference and action.
Product Training
Get familiar with training options from Vocera University, from classroom to virtual courses, and stay updated on sessions for IT teams and end users.
Customer Stories and Insights
Discover how others are achieving success, learn best practices from the field and explore stories that highlight the impact of our solutions.
Portal Feedback
Learn how to share product ideas or provide portal feedback. Help shape improvements and enhance the experience for yourself and others.
Video Library
Watch short, on-demand videos covering tutorials, product features and walkthroughs. Learn confidently with step-by-step visual guidance.
Visit the community
Join the community to ask questions, share knowledge with peers, and get trusted answers from our moderators.
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